We frequently receive calls from panicked individuals that have just discovered negative information about their product, service, brand, or name on the Internet. Reviews are often left anonymously, with no evident recourse, or way to remove them. Websites that accept reviews are under no obligation to erase a post, even if the content [...]

Google Alerts www.google.com/alerts is an essential tool for business owners that want to monitor their brand, business name, and ultimately their reputation online. With a few quick entries you will be notified via email every time Google discovers the topic of your Alert.

Here is the syntax that I recommend you set up for your [...]

Is your organization actively monitoring what people are saying about your product, service and staff on the Internet? If not, you should be! Comments and reviews can be left about you and your business on thousands of blogs, review sites, forums, local portals, and even directly with the search engines.
The time to act [...]

The Right Way to Handle Bad Online Reviews
Google Local – Bad Business Reviews
No matter how dedicated you are to customer service, there will be a time that you end up dealing with a customer that just cannot be satisfied.  Often, these customers will take to the internet to even up the score and you are [...]