Even if your organization is focusing on quality customer service, sooner or latter you are going to receive a “less than favorable” review on the web. What you do next is critical to your bottom line!
Online reviews aren’t really about “customer service.” They’re a part of the sales process. Consider this: A [...]

I am moving; for joy, for joy. I hate moving but it seems I move regularly. I think this is trait passed on to me by my parents because they never lived anywhere for more than 10 years. I think it’s part of a gypsy heritage.
When I was young I can remember how the phone [...]

The Right Way to Handle Bad Online Reviews
Google Local – Bad Business Reviews
No matter how dedicated you are to customer service, there will be a time that you end up dealing with a customer that just cannot be satisfied.  Often, these customers will take to the internet to even up the score and you are [...]

SEO Link Development-Leverage Local Search
We have received a number of calls and emails recently regarding results that appear in Google’s Local Search.  Google does not announce changes in it search methods, but it appears that Local Search has changed recently.  In the past, traditional “brick and mortar” type business saw the most benefit from optimizing [...]